Returns Policy
You may request a return within 14 days of receiving your order, provided the item is:
- Unworn and unused
- In its original condition
- Free from makeup, perfume, stains, or other marks
- Returned with all original tags and packaging attached
Items that do not meet these requirements may be refused or returned to the customer.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
/Made-to-Order & Personalised Items
Some pieces may be offered as made-to-order or personalised items. These pieces are prepared specifically according to the customer’s selected specifications and are therefore final sale and not eligible for cancellation or return, except where the item is faulty, damaged, or does not match the order.
The product page will clearly state when an item is made-to-order or personalised before you purchase it.
/Faulty or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 14 days of delivery with your order number and clear photos of the issue.
We will review the issue and, where appropriate, offer a replacement, repair, or refund.
/Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return your original item where eligible and place a new order.
/Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.
/Important
For hygiene reasons, certain items may be non-returnable where permitted by applicable law, particularly items that cannot reasonably be resold after being unsealed or worn.
Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.